return Policy

We have a 14 working day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lesdeux.be. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Any returned item purchased from the Les Deux online shop will be subject to a refund, minus the cost of postage, provided that the items are returned unworn and in their original condition and packaging within 14 working days of the delivery date.

We recommend that you use Bpost when returning an item within Belgium and an international registered courier for the rest of Europe and World Wide. The returning item remains the customers responsibility until that item is received by Les Deux.

refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The following issues are not eligible for a refund:

• Fracture (unless it’s a clear production error)

• Loss of backside (poussettes).

• Damage from normal wear, incorrect usage or wrong treatment.

• Discoloration from usage of water, perfume, soap, lotion or hair spray.

• Discoloration from high acidity of the skin.

• Discoloration from cleaning the jewelry with chemicals.

• Handled by third parties, the warranty is cancelled.

damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All complaints must be logged within 7 days of the delivery date and must be sent via info@lesdeux.be for legal compliance.

Unless your jewellery is damaged by delivery, you are responsible for the cost of returning the pieces to us, we recommend that you insure the parcel for the value of the goods and retain all records of delivery.

If in doubt, or you have questions, we’re happy to help. Just drop us a line at info@lesdeux.be and we’ll get back to you.